Central Connect saves threatened Brentwood bus

Central Connect has announced that it will be launching a brand new route, number 60, following the withdrawal of First Essex’s number 37 serving Pilgrims Hatch and Warley. The move comes after concerns that passengers across these parts of Brentwood would be left without a vital public transport link.

The 37 route, operated by First Essex, connected key communities and was a regular service relied upon by commuters, students and older residents alike. Its removal left many wondering how they would continue to travel affordably and reliably. In response, Central Connect has stepped forward with the launch of the 60 service, which will cover the exact same line of route and ensure passengers are not left stranded and communities cut off.

Peter Nathanail, Managing Director, said the company felt a responsibility to act quickly:

“We know how important local bus routes are — they’re not just about getting from A to B, they’re about making sure people can reach work, school, doctors’ appointments, and stay connected to their community. When we learned that the 37 would be withdrawn, we moved fast to put a replacement in place. The new 60 route means there will be continuity for passengers and, we hope, a smoother service too.”

The announcement has been welcomed by local councillors and community groups. Councillor Barry Aspinell, who represents Brentwood, was ‘’thrilled” for residents:

“We’re thrilled to announce that Service 60 will launch on Monday, 1st September – replacing the soon-to-be-withdrawn No 37 bus previously run by First Essex.

This new hourly service will run Monday to Saturday between Warley, Eagle Way, Brentwood Station, the High Street, and Pilgrims Hatch (Bishop’s Hall Estate) – ensuring our community stays connected. The loss of the No. 37 service would have devastated those who rely heavily on it. Many people use the bus regularly to access work, school, college, hospital and medical appointments.“

Councillor Vicky Davies said: “The bus service is an absolute lifeline, especially for the retired and young residents.”

Local MP, Alex Burghart described it as “Great news for Brentwood bus users, with Central Connect stepping up to provide a service to replace the First Bus 37 bus route which was scheduled to end on 1st September.

Central Connect, having become aware of the cancellation, have reviewed the route and will be launching service 60, Monday 1st September, on a fully commercial basis ensuring there will be no gap in service for passengers.

Regular bus users living in Pilgrims Hatch, who would have been cut off, have also reacted positively.

The introduction of the 60 service highlights the continuing pressures and changes in the bus industry, with many operators reviewing routes due to rising costs and shifting passenger demand. Central Connect says it remains committed to investing in local services and providing reliable, affordable travel for the communities it serves.

With the 60 set to operate from September 1st, Central Connect hopes the new service will not only replace what has been lost, but also strengthen public transport options in the area for years to come.